Miridimeta

Want to avoid delays in reading your meter or estimating your usage?

@MIRIDIMETA is the solution with self-billing made simple.

What is @MIRIDIMETA?

@MIRIDIMETA is a self-billing program that lets you submit your own electricity or water meter readings on a specific date each month. This ensures your bill reflects your actual consumption as accurately as possible.

Why choose @MIRIDIMETA?

It’s free, easy to use, and puts you in control of your billing.

By reading your meter monthly, you benefit from:

  • Full independence in managing your usage
  • Accurate billing based on your real consumption
  • No need to wait for or accommodate meter readers
  • Regular, reliable invoices without long billing cycles

How to Read Your Meter

  1. Identify Your Meter. Find your meter number on your bill and make sure it matches the one on your actual meter. Please double-check—don’t send your neighbor’s meter number!
  2. Read Your Meter
      • Electricity: Write down the 6 digits shown on your meter’s dial. These numbers represent your energy consumption in kilowatt-hours (kWh).
      • Water: Note the first 5 digits from the left (ignore any red digits). These represent your water consumption in cubic meters (m³).
  3. Send Us Your Reading. Email your reading or photo to: miridimeta.unelco@engie.com
  4. Receive Your Invoice.
      • Electricity: Billed monthly.
      • Water: Billed quarterly
Tip: You can send us a clear photo of your meter showing the relevant consumption digits and meter reference.

Special Conditions "@MIRIDIMETA"

The "@MIRIDIMETA" service is accessible to private and professional subscribers, natural or legal persons, regardless of their means of payment. High Voltage (HV) customers and those whose subscribed power exceeds 16.5 kVA or whose water meter rating exceeds 20 mm are not eligible for this service.

Article 1 - Self-Reading

The subscriber hereby agrees to carry out their own meter reading as follows:

  1. Between the 14th and 17th of each month for the electricity meter.
  2. Between the 14th and 17th every 3 months (February, May, August, and November) for the water meter.

The subscriber must send either the index or a legible photo of the meter by email to miridimeta.unelco@engie.com between the specified dates, including their customer references.

Article 2 - Invoicing

The subscriber's invoice will be established by UNELCO using the index submitted by the customer. If the index is not sent, not received, unreadable, or clearly incorrect, the bill will be estimated based on consumption history.

The subscriber is responsible for the accuracy of the submitted index. If an incorrect index is submitted, the subscriber must notify UNELCO as soon as possible. UNELCO will adjust the invoice in the month following the customer’s notification.

If no correction request is made in time, the invoice will be based on the submitted index and must be paid. Non-payment may result in service interruption. If service is interrupted due to non-payment, disconnection and reconnection fees apply unless the subscriber notified UNELCO of the error before physical intervention.

If UNELCO performs a one-off verification, the invoice will be based on UNELCO’s recorded index.

Article 3 - Checking the Index

UNELCO will generally perform an index check in the following cases:

  1. a) After five indexes submitted by the client (approximately every 6 months).
  2. b) After two successive consumption estimates by UNELCO.

Verification will be carried out by a UNELCO agent or subcontractor. UNELCO reserves the right to verify indexes at any time.

Subscription to this service does not entitle the subscriber to deny access to the meter. Any action preventing access may result in service interruption.

Article 4 - Terms of Subscription

The '@MIRIDIMETA' service is reserved for individuals or entities with an electricity or water subscription with UNELCO.

Only the subscriber named on the subscription policy may sign up for the service.

The subscriber must be able to submit index readings each month. UNELCO is not responsible for non-receipt of emails.

Article 5 - Pricing Conditions

This service is free, excluding telecom or internet communication costs, which are the subscriber’s responsibility.

Article 6 - Security

It is strictly forbidden to break the seal or open the metering box. This poses electrical risks.

If the plexiglass covering the index is damaged or obscured, the subscriber must contact UNELCO for repair or replacement. This service is provided free of charge if necessary.

Article 7 - Termination of this Service

The subscriber may terminate the service at any time. Upon termination, UNELCO will resume meter readings in the next cycle.

UNELCO may also terminate the service at its discretion, either generally or for a specific client, via public or personal notification. No justification is required for termination.